FAQ

Questions people ask

Most of what you need to know is here. If your question isn't, get in touch and Nell will reply within 24 hours on weekdays.

Training and assessments

What dogs and problems do you work with?

Dogs over 6 months old. Nell works on pulling on the lead, recall, reactivity, nervous dogs, gun dogs, socialisation issues and general obedience. She doesn't take puppies under 6 months, or dogs with aggression towards people.

What happens at the assessment?

It's a one-hour, one-to-one session with Nell at her home in Wakefield, for £40. You leave with a clear plan and the cost of any further sessions. Please bring your dog's vaccination record. The assessment can't go ahead without up-to-date vaccinations.

How much are sessions after the assessment?

Training sessions are £50 per hour.

How do I follow the plan at home?

Following the training plan Nell gives you is essential. The training only works if you keep it up at home.

Board & Train

What is Board & Train?

Your dog stays with Nell for one week (£850) or two weeks (£1,550). The price includes the assessment, a 24-hour trial stay, daily training, a handover session and a check-in session. There is nothing extra to pay. See the Board & Train page.

What is the trial stay?

A 24-hour stay first, to make sure your dog is happy and comfortable in Nell's home, gets along with her resident dogs, and that you and Nell are a good match. It is included in the price.

What if the trial stay doesn't work out?

Your deposit is refunded, minus a £40 trial stay fee.

What does a typical day look like?

Two walks a day, with training built in throughout the day, plus planned rest and socialisation periods. Dogs are sometimes left alone for short periods, as part of their training.

Will I hear how my dog is getting on?

Yes. You get daily updates with photos and videos, and you are welcome to phone. Visits aren't allowed during the stay, as this helps dogs settle.

What are the handover and check-in sessions?

Each is a one-hour session, either at Nell's home or somewhere out in the real world, such as a café or park. The handover is straight after the stay, when you collect your dog. The check-in is two weeks later.

What should I bring?

Your dog, their food, a muzzle if they use one, and any medication. Bring treats only if your dog has dietary restrictions. Please don't bring anything precious that could be lost or broken.

How do I pay, and what if plans change?

25% is paid when you book, and the rest on the day your dog is dropped off. The deposit is non-refundable if you cancel. If Nell has to cancel, you get a full refund.

How far ahead are you booked?

Usually about three months ahead, though cancellations do come up. If there are no weeks available, Nell contacts people on the waiting list in order.

Group walks

How much are group walks, and who are they for?

£17 per walk, in an enclosed, fully fenced field, with up to 10 dogs. Your dog needs to be good with other dogs. New dogs join after a meet and greet with Nell. Pick-up is included. See the Group walks page.

About Nell

Is Nell insured and licensed?

Yes. Nell is insured and holds a 5-star boarding licence with Wakefield Council (licence number LN/000002059). She is also a qualified dog first aider and canicross instructor.

How quickly will I get a reply?

Nell aims to reply within 24 hours on weekdays.

Still not sure? Get in touch or book an assessment.